Monthly product training designed to build sensory evaluation skills. Developed as part of a comprehensive, end-to-end training program for a retail and wholesale coffee operation based in Milwaukee, Wisconsin.
Instructor-Led Training Program
for Anodyne Coffee
Scenario-Based eLearning Course
for Zen Shoes
Interactive eLearning experience simulating real customer conflicts in a retail shoe store. Learners navigate branching scenarios, make decisions under pressure, and practice de-escalating upset customers while resolving their product concerns.
Just-in-Time Informational Job Aid
for Tacomazing Cantina
In cases where hands-on training is limited, a quick reference guide provides clear direction during an emergency.
This graphic design sample utilizes mnemonic device, visual aids, and bold colors to instantly direct employees under pressure.
